The Porch

Welcome to DORO – Pull Up a Chair

Fall Down Seven Times …

Start Over!

We’ve heard the proverb. “Get up eight.” But it’s often easier said than done. There are simple mistakes, like forgetting to send an RSVP or forgetting to turn on your ringer and missing a key call. Those are typically the “dang it!” moments that are cause for irritation throughout the day.

Then there are the BIG ones. Let’s say you are representing a client and you forget to forward the final approval request on a printing job. That mistake can be costly. Or perhaps you left out a key word in a contract: “may” vs. “may not” can lead to thousands lost for you or your company. Those mistakes of omission can lead to severed relationships or lost revenue.

Then, the extra big ones – the mistakes of “commission.” Ignoring advice and moving ahead in a direction that turns out to be detrimental to a project may mean a demotion, or in some cases, a release. While some are intentional, many of these errors happen due to rushed decision-making or disregard for others’ input. Some can be fixed while others take years to reconcile.

Amy Gallo’s article , “You’ve Made A Mistake. Now What?” pinpoints teachable moments and shares recovery techniques in case you happen to miss your mark in a small or big way. Her principles to remember can help with the after effects of the mistakes. They are:

“Do:

  • Accept responsibility for your role in the mistake
  • Show that you’ve learned and will behave differently going forward
  • Demonstrate that you can be trusted with equally important decisions in the future

Don’t:

  • Be defensive or blame others
  • Make mistakes that violate people’s trust — these are the toughest to recover from
  • Stop experimenting or hold back because of a misstep”

Restarting is powerful. It is a testament to the will and determination that a person brings to their chosen career. No matter how critical the mistake, the most important next step – after admitting it and correcting what one can – is to begin again. The power of the reset button is that you can restart, put invaluable lessons in your archives and create new tools. The power of failure is that it teaches lessons (most times better than any textbook) and it’s not final.

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This entry was posted on 08/23/2010 by in DOOR #3.
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